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All products purchased at store will be processed 48-72hrs from ordering. Please allow 7-14 business days for USA delivery. 

Please allow 2-3 weeks for special promotions. 

Promotional items are always in high demand and we may need to order from our warehouses overseas.

We ship worldwide if you’re ordering internationally. Please be mindful as shipping costs vary if shipping internationally.

For you to receive your orders, we take great care in printing all our apparel merch products so that we can deliver to you the HIGHEST qualitythat will make your tees or hoodies look stunning. Other items are always developed to the highest quality. 

We are here 10am - 5pm EST Monday to Friday. We aim to respond to your e-mails and messages in the shortest time possible. E-mail us at: support@kiwilou.com

[International orders] - Store is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country. If the order arrives in your country and...

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package. 

store reserves the right to abandon the package(s) and will not be responsible for any refund.